A. What is Business Process Automation

What is Business Process Automation?

Hsien Naidu

Business process automation is the process where businesses use Information Technology to contain costs on their business operations. It consists of integrating applications, restructuring labor resources, and using software applications throughout the organization. Wikipedia


Business process automation (BPA) is an organizational transformation that aims to drive efficiency, provide transparency and facilitate compliance for repeatable processes. Organizations use automation in many forms—from simple employee onboarding to complex accounting and HR  work processes or approvals, management of warehouse inventory and logistics management, as well as management reporting and audits. With access to a myriad of  automation software, almost any6 key driver within the business value chain can be automated to achieve various business goals.


BPA is not just about automation of common business processes – it enables the organization to simplify its core operational movements as well as improve the effectiveness of the entire value chain of the business. In today’s hyper-competitive business environment, companies must utilize BPA to minimize operational costs, maximize productivity, improve client relations, and enhance their ROI.



Importance of Business Process Automation

  1. Fast and Better Decision Making and Strategy Support

Being able to get Just in time information allows for better supply chain management, leadining to an improved ability to respond to changes rather than react to it.

A good Business Automation Strategy enable an enterprise to react more quickly to their environments and demands, enabling them to push out ahead of the competition and produce a better service and cover a larger piece of the market. This will help the business owners focus on managing your business and concentrate on dominating the market places.

  1. Speeds up process completion

Manually, there is a limit to how fast business processes can be completed. Automation software can reduce this time significantly since it allows tasks to be completed simultaneously and can automatically progress tasks through a pre-defined workflow. In addition it can prompt users to any actions required in advance of deadlines.

Unnecessary tasks can increase the overall time that it takes to complete business processes. Business Process Automation uses modelling to get rid of these tasks and optimise the flow of information. This allows companies to realign their priorities and streamline their day to day operations, decreasing the overall time that it takes to complete vital business processes.

  1. 3. Lessen the Cost of Business Operations
  • Business Automation helps decrease the manpower cost and also eliminates process redundancy. This can help lessen operational cost by improving response time of the business.
  1. Improves tracking, monitoring and reporting

Businesses often have to make decisions based on best ‘guestimates’ that are devised from a mixture of experience, common sense and gut feel. The problem with this type of manual process and decision flow is that it is unable to automatically calculate accurate and up-to-date data. Therefore, the business is not being presented with the most accurate information of which to base their decisions, tactics or strategy.

For this reason, one area that is increasingly attracting investment is Business Intelligence Software. This is able to make smart decisions based on data generated from gathered information. Process automation routinely collects and processes data. This data is then available to businesses for monitoring and analysis, giving companies the ability to make more informed decisions. Business Process Automation enhances the manner and speed in which management can report on regular activity as records are automatically collected and interpreted.

  1. Eradicates the risk of human error

It’s inevitable that people will at some point make mistakes when working manually, particularly when workload is extremely pressured. A key benefit of Business Process Automation is that it helps reduce human error by making checks and performing high-quality tasks regularly behind the scenes.

There is no place for human error within individual stages of work because each stage is automated. It gives computer aided data to check for logical errors, which can significantly improve levels of accuracy within the workplace. This ultimately means less time is spent having to rectify issues or settle customer complaints which also often have a financial impact on a business.

  1. Decreases workload

Using technology to streamline process means manual workload of employees can be decreased and allow them to best utilise their skills and focus on their core competencies. Business Process Automation software allows information to be gathered quickly from different sources and systems, which can be easily collaborated to automatically generate reports and process new instructions.

From spell checking to complex calculations, payroll automation to cloud based accounting  systems and inventory application software, these applications can help employees to get the work done.Business Process Automation can free employees to undertake different responsibilities and work more efficiently within the business.

  1. Makes compliance easier

Business Process Automation can help Businesses conduct and monitor audits more effectively. The proper use of it helps ensure compliance with ever evolving and increasing legal standards and SOPS.

Business Process Automation software can alleviate the concerns a business might have with regards to non compliance, since the automated process enables that all rules are enforced through alerts, reminders and fail safes.. It can also provide a traceable record of activity which can support the business in proving their efforts towards compliance



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